Our Process

Learn more about the company and the team behind it.

Sales Process

Exploratory Call

We start with a no-obligation call to learn about your property, investment goals, and any challenges you may be facing as a landlord.

Property & Market Evaluation

Our team conducts a thorough rental analysis, evaluates your property as it stands in the market, and provides insights on market trends to position your rental competitively.

Proposal & Management Agreement

We present a customized management plan, outlining our services and pricing, and once the agreement is signed, we begin your onboarding process.

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Onboarding Process

Onsite Consultation & Inspection

We visit your proprty to assess its condition, identify potential improvements, and ensure it meets market-ready rental standards.

Owner Portal Access

You'll receive login credentials for our online owner portal, giving you 24/7 access to real-time financial performance, lease details, and maintenance updates.

Lease Drafting & Preferences

We create legally compliant, customized lease agreements and work wih you to define tenant requirements, lease terms, and special provisions.

Our Values

Learn more about the company and the team behind it.

Share team inboxes

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Deliver instant answers

An all-in-one customer service platform that helps you balance everything your customers need to be happy.

Manage your team with reports

Measure what matters with Untitled’s easy-to-use reports. You can filter, export, and drilldown on the data in a couple clicks.

Connect with customers

Solve a problem or close a sale in real-time with chat. If no one is available, customers are seamlessly routed to email without confusion.

Connect the tools you already use

Explore 100+ integrations that make your day-to-day workflow more efficient and familiar. Plus, our extensive developer tools.

Our people make the difference

We’re an extension of your customer service team, and all of our resources are free. Chat to our friendly team 24/7 when you need help.

Support

Frequently asked questions

Everything you need to know about the product and billing.

How do you determine the rental price for my property?

We perform a comprehensive market analysis using real-time data to assess comparable properties, current market demand, and location-specific factors. This ensures that your property is priced competitively to maximize rental income while minimizing vacancy periods.

What services do you offer to help increase the value of my investment?

We offer a range of services that help improve property value, including proactive maintenance, tenant screening, market analysis, and strategic property upgrades. Additionally, we provide detailed financial reporting and insights that allow you to make informed decisions about property improvements and market trends.

How do you find and screen tenants?

We use a rigorous tenant screening process that includes background checks, credit history, income verification, and rental history. Our goal is to find reliable tenants who will care for your property and pay rent on time, minimizing the risk of vacancies or property damage.

How often will I receive updates on my property's performance?

You will have access to real-time updates through our online dashboard, which provides detailed reports on rent collection, maintenance requests, expenses, and more. Additionally, we provide monthly and quarterly summaries to keep you informed about the financial health of your investment.

How do you handle maintenance requests and repairs?

We manage all maintenance requests through our online portal. Tenants can submit requests 24/7, and we coordinate with trusted vendors to ensure that repairs are completed promptly and cost-effectively. We also offer preventive maintenance to avoid costly issues down the line.

What are your fees, and how are they calculated?

Our management fees are typically a percentage of the monthly rent collected. We also offer a tiered pricing structure based on the number of properties under management and additional services requested, such as marketing or tenant placement. We’re transparent with all costs and ensure there are no hidden fees.

What happens if a tenant doesnt pay rent?

In the event of non-payment, we have a structured process that includes issuing notices and working with the tenant to resolve the issue. If needed, we handle the entire eviction process, ensuring compliance with local laws and minimizing any impact on your rental income.

How do you ensure legal compliance for my properties?

We stay updated on all local, state, and federal regulations, ensuring that your property complies with tenant-landlord laws, fair housing regulations, and safety codes. We handle lease agreements, security deposits, and eviction processes in full accordance with legal requirements.

How long does it take to start managing my property after I sign up?

Once you sign the management agreement, we typically complete the onboarding process within 7-10 days. This includes property assessment, setting up systems for tenant communication and rent collection, and beginning the marketing process if your property is vacant.

Can you help me manage multiple properties in different locations?

Yes, our portfolio management system is designed to handle multiple properties across various locations. You can track each property's performance, income, and expenses through a centralized dashboard, allowing for easy management and oversight of your entire portfolio.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.

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Revolutionizing Property Management with People-First Innovation

Empower the investor to make smart calculated decisions